AgeLess SPA adheres to a 48-hour cancellation policy. We ask that you provide 48 hours notice when canceling or rescheduling appointments. A credit card is required to reserve any scheduled spa service(s). After the 48-hour window, all appointment reschedules will result in a 25% charge of the total appointment price, all appointment cancellations will result in a 50% charge of the full appointment price, and lastly, all No-Show appointments will result in a 100% charge. After two No-Show Appointments, if your credit card has not been successfully charged, your second and all future No-Show Appointments will be invoiced and retained on file. All charges must be paid before receiving future services if you have a past-due balance. Please note that in the event of hazardous weather, after we have called, texted, or emailed to confirm/remind you of an appointment and you are a No-Show, an additional 20% gratuity will be added to the total appointment price. This extra charge is a result of putting our staff at risk. We appreciate your understanding and anticipated acceptance of these terms.

Gift Card & Certificate Policy

Your use or possession of our Gift Cards or Certificates is considered acceptance of our terms. Gift Cards & Certificates must be present when making payments. Gift Cards & Certificates are non-refundable, non-returnable, and non-redeemable for cash unless under a specific denomination set by NYS. All Gift Cards & Certificates sold on or after 12/10/2022 expire 9yrs from the purchase date unless otherwise stated. All Gift Cards & Certificates sold before 12/10/2022 expire 5yrs from the purchase date. Please treat them like cash; they're not replaceable if lost, stolen, or reimbursable if used without authorization. There is a non-negotiable $10 re-activation fee per expired gift card if you wish to use your Gift Card or Certificate funds after the 5-year expiration date or otherwise stated date.