At AgeLess SPA, we kindly ask that you provide at least 48 hours’ notice when canceling or rescheduling any scheduled spa services. This allows us to manage our schedule effectively and offer openings to other guests. A valid credit card is required at the time of booking to reserve your appointment. If an appointment is rescheduled with less than 48 hours’ notice, a 25% fee of the total service cost will be charged. Cancellations made within 48 hours will result in a 50% charge, and No-Show appointments will be charged 100% of the full service price. After two No-Show appointments, if the credit card on file cannot be successfully charged, any past and future missed appointments will be invoiced and held on file. A past-due balance must be paid in full before booking or receiving additional services. In the event of hazardous weather, if we’ve confirmed your appointment via phone, text, or email and you still do not arrive, an additional 20% gratuity will be added to the full service charge. This policy is in place to honor the time, effort, and safety of our team. We truly appreciate your understanding and cooperation in helping us maintain a respectful and reliable experience for all guests.

GIFT CARD & CERTIFICATE POLICY

Use or possession of an AgeLess SPA Gift Card or Certificate constitutes acceptance of the following terms. Gift Cards and Certificates must be presented at the time of payment. They are non-refundable, non-returnable, and not redeemable for cash, except as required by New York State law for balances under a specific amount. Cards purchased on or after December 10, 2022, will expire nine years from the purchase date, unless otherwise stated. Cards purchased prior to December 10, 2022, will expire five years from the purchase date. Please treat all Gift Cards and Certificates like cash, as they cannot be replaced if lost, stolen, or used without authorization. If you wish to use a Gift Card or Certificate after its expiration date, a non-negotiable $10 reactivation fee will apply per card.

SERVICE & RETAIL RETURN POLICY

All service sales are final and non-refundable once a treatment has begun. Unopened retail products may be returned for a full refund within 30 days of purchase, provided the original receipt is presented.